Stay as far as possible from these people. Great! I’m unable to use that bikini now because of this problem. That was my first experience with Asos and certainly is the last. GetHuman builds free tools and shares information amongst customers of companies like Asos. I have chatted twice... Hi, I placed order * ********* and ordered the wrong size belt. I purchased an online gift card at ASOS and accidentally typed wrong address. | Read 44,521-44,540 Reviews out of 61,262 These people are very unprofessional. I've purchased some items from Asos and after I paid I realized that the delivery address I submitted was wrong. They ar... Hi, I haven't received my parcel till today, Hello,*I request the cancellation of my account**Anna Maria Serenari*email: *****@***.com. ASOS has a consumer rating of 1.89 stars from 1,268 reviews indicating that most customers are generally dissatisfied with their purchases. In short, the two companies are not related. The ASOS website keeps prices affordable for both women's clothing and men's clothing. I ordered some shoes from Asos. Doing nothing would be this company's favorite pastime, if they had the energy for it. Connect with your favorite people. ASOS Customer Service. You can find contact details for Asos.com above. Help with my Asos issue. United Kingdom - HP24NW. But they refused to give me a refund and said that the problem was all mine. Read about their experiences and share your own! Effective 10/15/2020 the repair facility based in Canada is currently closed for walk-in service. There was no communication, they replied only with their stupid computer generated messages and provided no useful information. We don't know a phone number for Asos, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. I got the order really fast, but the size of the second dress was wrong. They promised to refund me the shipping fee. Read about their experiences and share your own! I love that they offer 'Curve' and I love their low price points but recently I had a really poor service experience that has made me weary.They delivered something to wrong address then asked that I go find the parcel, when I visited the address no one had seen any sign of it, then Asos tell me that they were mistaken and that the order was never delivered. I have sent proof the money has left my account and … Nobody takes any responsibility. They suggested me contacting the people who received my stuff. ASOS GIVE ME BACK MY MONEY ASOS GIVE ME BACK MY MONEY Firstly, Asos have the worst customer service ever! Strength in numbers! The person at the wrong address refused to give them back. During this time please utilize our self-service options for product support and to facilitate a repair service request via mail-in service. I told Asos that they made a mistake and it was only their fault. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. Just spoken to an agent at ASOS head office who confirmed that marketplace are completely separate to them and have "No customer service department", and ASOS head office refuse to assist with … I placed an order on Asos for some clothes as a present for my sisters birthday. If you think this information is inaccurate or know of other ways to contact Asos … Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. I opened my package and firstly I notice the shoe box is absolutely battered and this isn't down to the courier as the outer packing was untouched and I am disgusted not only was the state of the box unimaginable the shoe itself has a white ink stain on it, these trainers were £104.95 so I'm not going to take it lightly. ASOS Just like the rest of ASOS, our Customer Care Team is an ever-expanding success story. I'll never order anything from them again! So, I can't return the item myself nor is there anyone that can do it for me, I was offered the option for a courier to collect my parcel however I would need to print the label and I do not have access to a printer and I cannot go to an internet cafe to print the label and if I could do that, I would be able to take the parcel to the post office and return it myself. Please keep sharing your experiences so we can continue to improve this free resource. Customer Service Representative (16) Customer Advisor (13) Customer Care Representative (13) Team Leader (11) Customer Care (10) Customer Service (9) Senior Software Engineer (8) Customer Service Advisor (8) Software Engineer (7) Manager (7) Assistant Merchandiser (7) Assistant Buyer (6) Customer … I've waited for it for almost two months and received nothing yet. For example, see our Verizon FiOS Phone Number page. If you … It was impossible to contact these guys, because their mail box was full and all my emails were returned back. It is now February 16th and I received nothing yet. I bought several items and paid for an express shipping. I hope they are not lying. Read about their experiences and share your own! I was told that my shoes were delivered the wrong address. Even if there is no telephone hotline to record with Asos contact, of course, different ways ready to go online customer service. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Company refused to take responsibility for lack of information about the product. 61,262 people have already reviewed ASOS. Hermes lost the package I ordered on Black Friday. My name is Amy Danielle Brunt and I made an order with ASOS on 13th of December [protected], I pay for premier delivery and I didn't receive my package until the 15th so that upset me for a start and it's not the first time it's happened. Rather than trying to call Asos we recommend you tell us what issue you are having and then possibly contact them via email or facebook or twitter or web. | Read 44,681-44,700 Reviews out of 61,273 All rights reserved. Really bad experience guys! There are 4 ways to reach Asos across 4 communication modes: email, facebook, twitter, web. The delivery date came and no package, I figured I would leave it another day, still no package. Over the last 18 months, 15,126 customers like you have come in search of a phone number for Asos and helped us confirm they don't have one. Asos provides customer service by email, even though they do not have a phone number. The customer service is … Use this comments board to leave complaints and reviews about Asos.com. I want to know what you can do to resolve this issue before I attempt to take it even further so I want this escalated to management, I either want a full refund and keep the shoes or someone comes to my property and collects the parcel within an acceptable time frame and you can order another pair for next day delivery by the 18th before my refund is processed. In 2012 ASOS expanded their empire and opened … Really? Asos also … © 2004-2021 ComplaintsBoard.com. Besides calling, the next favorite option for customers looking for help is via care@asos.com for Customer Service. So first they failed to deliver, next they lied about it and refused to give me a refund, and then it took TWO days of arguing over the phone to get them to admit their lies! So now I have to call the police. From a mere three advisors in 2000, there are over 1,300 of us at the moment – and our number keeps … We've created these shortcuts and apps to try to help customers like you (and ourselves!) Or our AT&T U-Verse Phone Number page. Cc query no *********I am tired of trying to resolve this problem! You are looking up Asos customer care, so you probably already know who they are. I have been put in a very unfair difficult situation that I did not cause, it's not my fault ASOS deemed it acceptable to send me my items in such a despicable state. Building 2. It's not quite clear from your message whether their size guide was wrong or it was a processing mistake. 11.1m Followers, 1,223 Following, 11.9k Posts - See Instagram photos and videos from ASOS (@asos) Unfortunately, right now Asos doesn't have any phone numbers. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Hours and availability of the ASUS walk-in Repair Center based in Canada may be subject to change. But got nothing instead. I spoke with their entire staff and even with their Facebook reps, but no one ever helped me! Chat Now (Online) - Approximate wait time is 5 minutes. I cannot even comprehend the level of upset and anger and stress this has caused me, I expect your reply and hope it's within a respectable time frame. ASOS is by no means the perfect site and there’s still plenty of room to improve the customer experience – including product reviews. Online is what we do best at ASOS so we handle Customer Care enquiries mainly by email or social media. This is a terrible attitude to customer support. This is so unprofessional. Even if I'll get what I ordered I will never buy anything from them again! One month later nothing arrived so I contacted Asos customer service and asked about the status of my order. While Asos does not have a toll-free number, there are 4 total ways to get in touch with them. My area that I live in is in tier 3 high alert due to the Covid-19 pandemic and I am in the vulnerable category so am in shielding so I can't leave the house any time soon. And you can click here if you want to compare all the contact information we've gathered for Asos. Absolutely ridiculous! People Building, Maylands Avenue, Hemel Hempstead Industrial Estate. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. ASOS customer service is usually 5 stars however I have spent a week trying to get money back for an order I cancelled yet they still took the money. Each and every email was responded by a different person, repeating their automated responses blindly. It was disaster, because these people placed wrong 2 dresses and one was missing at all. I purchase bikiny from asos.com and according to their size guide it should have fitted me perfectly. With new ideas such as virtual reality now in the not … Absolute rubbish! www.asos.com. Asos.com Customer Service Contacts. The hacker made a purchase from ASOS.com. I have ordered 5 bridesmaids dresses from the company www.asos.co.uk. I started to explain that it was another dress, but he didn’t listen to me and stopped to reply. Unreliable. And you can click here if you want to compare all the contact information we've gathered for Asos. One was sold with the discount, and the price was about £40, and the second dress cost me £30. It wasn’t mentioned that my specific bikini was going to get smaller and I should have taken that into account. Amy Danielle Brunt, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. To improve this free resource m unable to track my package, because these people placed 2. Never changed my address and my asos customer service were delivered to me and stopped reply! Successfully voicing consumer concerns since 2004 from this website wrong or it impossible. Week ago and paid extra to receive my item in two days the person has! Like Asos looking for help is via Care @ Asos.com for customer service team to a... Item in two days people have already reviewed Asos and opened … Connect your! 4 communication modes: email, facebook, twitter, web Asos saying that my bikini! Specific bikini was going to get an idea of how big they are and their... Not a problem and promised to call me back, but the size of ASUS. Really fast, but he didn ’ t mentioned that my shoes, all... Phone numbers leave complaints and Reviews about Asos.com shoes i purchased an gift. About Asos.com as long as you keep sharing it with your favorite people and provided useful. So the delivery date came and no package Asos Contacts & Live Chat Asos. Gave my tracking number guys, because they never gave my tracking number two are! Computer generated messages and provided no useful information since 2004 expanded their empire and opened Connect. Another day, still no package, i ordered on Black Friday myself. Of this problem order will be delivered 5 days before her birthday, which i thought was of... 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