But I have never tested this channel of communication. You’ll need to tell us: your name and surname; the phone number and email address associated with your account; what the issue is; when the problem arose; and; how you'd like us to put the matter right. Opening an account at Revolut is super easy: it takes only a few minutes to do it via your phone, and you will receive your physical card just a couple of days later. I joined Revolut and became a premium account holder, successfully exchanging £22,000 into rand. Their address is: Gedimino ave. 6, 01103 Vilnius, the Republic of Lithuania. In this case the Bank of Lithuania would act as out of court dispute resolution authority dealing with disputes between consumers and financial service providers. If you want to contact Revolut for a complaint then please click here . If you want to make a complaint related to Revolut's trading product, please click here. You can do so by going to the Profile section -> "?" If you signed up before 20:00 (EEST) on 8 October 2020, our United Kingdom (UK) terms apply, unless you have received an email from us. If you'd just like to speak to someone about an issue that's concerning you, please contact us through the Revolut app. I then transferred £23,000 on Feb 25, sending it to my Revolut account. 1 Like. taekwondokid13 25 January 2018 19:21 #1. Or you can email us at formalcomplaints@revolut.com. For the second edition of RevInsider, we wanted to introduce. Hey @taekwondokid13. If this issue would persist, please let us know via the in-app chat and one of our support agents will help you with this. Revolut countries. Changing phone number! Revolut Account reviews: I don’t know why you blocked me account. Then, please try one of the following: 1. Did you already change your phone number? I have a serious problem, funds never arrived beneficiary. If you have a complaint, the best way is to contact us is via the in-app chat. Revolut has recently said it will introduce a phone line to help improve its customer service. This automated number can help you block your card and offers recorded information. The BBC spoke to a number of Revolut employees who worked at the firm before 2018. We always do our best, but we realise that things sometimes go wrong. Rob Braileanu. Revolut is available in the EEA countries, Switzerland, Australia and since March 2020 in the United States of America as well. You can even send money to someone if you do not know their phone number. For further help please take a look at the Help centre here . but yet again im directed to the app, which i cannot access as i no longer have access to the registered phone number even going to the app using the lost access to phone number this function does not work revolut has totally failed me i have even requsted for them to call me or even email but this has failed. This directed users to a website, shown after, that uses Revolut branding and supplies an 0800 phone number to call. Contact us. It asks for my old phone number, which I don’t remember. I think there is also a telephone number: “automated phone-line +442033228352” https://revolut.com/contact. Revolut’s complaint numbers are tiny compared to Barclays and Lloyds Bank, which each got more than 100,000 complaints in the same period. Hi guys, I am changing my phone number. How to make a complaint. plspiteri 20 August 2018 14:07 #1. If you have a complaint, please contact us. Revolut Team perfectly understands how financial matters are important to our users and we treat them with a high level of care and accuracy to meet all expectations. Shape. Here at Revolut, we're trying our best to provide efficient support to all of our users, but during bank holidays our answers might be a bit delayed. the phone number and email address associated with your account; how you'd like us to put the matter right. Alternatively, you can submit a complaint form or contact the Complaints team via this address. Von dieser Nummer aus … JPAC 18 June 2020 13:54 #12. Please note that should you wish to have a possibility to apply to the Bank of Lithuania as to the out of court dispute resolution authority, then you shall make your complaint to us within 3 (three) months from the day that you found out or should have found out about the alleged violation of your rights or legitimate interests arising from contract with us. My problem is i want changing my phone number but my old phon number dont live and the revolut send a Code to my old phone number. I a premium client and in December i made a mobile insurance to secure my S8+. 25 January 2018 19:37 #2. Is there someone out there who is able to help me with a direct contact to a LIVE AGENT and not automated machines? No good. The banking app received 171 claims from British customers that were taken up by the Financial Ombudsman Service over this period, said the Financial Times. If you prefer you can make your complaint using this form. Made a complain to the insurance company, and they came back saying that they wouldnt cover the damage because the phone was not … Type “live agent”. Our final response to your complaint, or a letter explaining why the final response has not been completed, will be sent to you within 15 UK business days of your complaint having being made, and in exceptional circumstances, within 35 UK business days (and we will let you know if this is the case). Or you can email us at formalcomplaints@revolut.com. Contact @anon33247966. Here at Revolut, we have over 100 engineers working hard behind the scenes to build all the amazing features we use every day. Revolut said that the security lapses stemmed from phone numbers which can be faked or 'spoofed' by fraudsters, rather than due to its app. Die Revolut Ltd. ist ein in London ansässiges Fintech-Start-up. We will communicate with you in English or Lithuanian, unless we tell you otherwise. There is also a built-in feature in the application to let you easily split a bill. I use revolut all the time for Internet payments, during travels, for subscriptions (netflix, google storage, etc.). Revolut is the most complained-about small online bank, Financial Ombudsman Service figures show. A BBC investigation has discovered that a Revolut employee made a complaint to the FCA in 2016, asking it to investigate the compliance of Revolut and the conduct of its chief executive. Block your Revolut Card in the app anytime, or call our automated phone-line +442033228352. So far so good. I'm locked out of my account. Can you help? Revolut is an excellent digital bank which is basically a bank on your phone with a connected prepaid debit card (MasterCard or Visa). We’re happy to answer any questions you may have, just send us a message via our in-app chat support. If you are not happy with our resolution you can refer your complaint to the Financial Ombudsman Service. There is NO telephone number to talk to a live agent from . This bot passes more serious complaints on to humans. Revolut amassed more customer complaints than any other major full-service digital bank operating in the UK between 2015 and 2018, according to a Freedom of Information request. If you have a complaint, the best way is to contact us is via the in-app chat. To see our UK terms, change the country selector to "United Kingdom". Cheers E. Juliopp. Contact number customer care. The UK bank account comes with a proper account number and sort code. We have reached out to you here on Trustpilot to get some more data from your end so that this could be looked into internally. If you signed up to Revolut with a German address after 20:00 (EEST) 8 October 2020, these terms apply to you. You select who you are splitting it with, and Revolut sends the request. "It made me think where is the human side of banking, you need to realise you're dealing with human beings who've lost a lot of money and are scared," Rennick said. Created with Sketch. You also have the right to apply to any competent court if you think we have breached the law. If you’re unhappy with our service, we’ll try to put things right, Out of court dispute resolution authority. Revolut currencies You can find more information on their website. Irrespective of the above, you always have right to approach the Bank of Lithuania as our supervisory authority in relation to any complaint about our service. Alternatively, you can submit a complaint form or contact the Complaints team via this address.. It has been more than a week now and I cannot get in touch with anyone. If you prefer you can make your complaint using this form. We will accept and consider any complaint sent by you to us. I received money from my husband and I can't take it out why. Sperre deine Revolut-Karte jederzeit über die App oder rufe unseren automatisierten Sperrservice unter +442033228352an. In one text – the first image shown below – the phone number of the sender was ‘11111’ and the link appeared to be a genuine Revolut URL https://revolut.help, although … Hi guys, I am changing my phone number. After we reported this to Google and Revolut, the homepage was changed (see the third image, below). In-app support chat If you still have your phone, in the app click More and then Support. We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days. Dieser automatisierte Dienst kann dir beim Sperren deiner Karte helfen und bietet aufgezeichnete Informationen an. If you want to make a complaint related to Revolut's trading product, please click here.. For any other enquiries please visit this page or contact us via the in-app chat. You’ll probably need to give us the information below. Revolut can use GPS to show the other Revolut users by you, letting you just tap their name to send or request money. For any other enquiries please visit this page or contact us via the in-app chat. How do I change my account over? They offer you the ability to create GBP & EUR bank account in seconds. We'll look into your complaint and respond to you by email. Shane_moon8 18 June 2020 12:49 #11. Chad West. First of all, call the automated phone line +442033228352 to get your card blocked. The number of new Revolut complaints rose rapidly between May and December last year, from 126 to 298. If you are unhappy with how we have dealt with your complaint, you can refer it to the Bank of Lithuania within 1 (one) year of the date we sent (or should have sent) our final response to you. Revolut Get 24/7 support No matter where you are or what time zone you're in, you should never be without access to support. We can usually settle matters quickly through the app. Once we have received your complaint we will acknowledge this via email. Hi, I have a new phone number and I can’t log into the app. How do I change my account over? If you still have access to the app, block your cards from the app. Made all the payments, and in February unfortunatly my phone falled and ended up cracking the screen. Using this forum to open a complain about Revolut and their insurance company. Hi I’m Sabir jan. Card not working. 2. Something it's wrong with the money I was expecting., not complete. 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